Responsible Gaming

Gambling Should Be Entertainment, Not Income

At Coldstream Fishing, we're committed to promoting responsible gaming practices. Betting should only be viewed as a form of entertainment with money you can afford to lose. It is never a reliable way to earn money or solve financial problems. Always gamble within your means and set strict limits before you begin.

Age Verification

All gambling services in the United Kingdom are restricted to individuals aged 18 years or older. It is illegal for anyone under 18 to participate in betting activities. If you are under the legal age, please do not use any betting platforms. We take age verification seriously and reserve the right to verify your identity at any time.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:

• Chasing losses by betting more money to recover what you've lost
• Hiding gambling activities or lying about how much you gamble
• Spending more time and money on gambling than intended
• Neglecting personal, family, or professional responsibilities due to gambling
• Experiencing mood swings or irritability when unable to gamble
• Borrowing money or accumulating debt to fund gambling
• Feeling anxious, depressed, or stressed about gambling debts
• Failed attempts to reduce or stop gambling
• Gambling to escape problems or negative emotions
• Loss of interest in hobbies and activities you previously enjoyed

If you experience any of these warning signs, please reach out for support immediately.

Self-Help Tools & Controls

Most reputable betting operators provide tools to help you maintain control. These include:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Restrict the amount of money you can lose within a set timeframe
• Reality Checks: Receive regular notifications reminding you of how long you've been gambling and how much you've spent
• Time-Out/Cool-Off Period: Temporarily suspend your account for a set period without closing it permanently
• Self-Exclusion: Permanently or temporarily close your account and exclude yourself from all gambling activities

We encourage you to use these tools proactively. Speak to your betting operator's customer support team to activate any of these controls.

Support Organisations & Resources

If you or someone you know is struggling with problem gambling, help is available. The following organisations offer free, confidential support:

United Kingdom

• GamCare – Free counselling, support, and information for problem gamblers
  www.gamcare.org.uk
  Phone: 0808 8020 133 (free and confidential)
• GamStop – National self-exclusion scheme allowing you to exclude yourself from all online gambling operators
  www.gamstop.co.uk
• Gamblers Anonymous – Free support groups for people affected by problem gambling
  Phone: 020 7384 3040

International Resources

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  Phone: 1-800-522-4700 (National Problem Gambling Helpline)
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de

If You Need Help

If you believe you have a gambling problem, or if gambling is negatively affecting your life, finances, or relationships, please reach out for help today. There is no shame in seeking support—trained professionals are available to assist you confidentially.

Remember: Help is always available, and recovery is possible. Contact GamCare, GamStop, or any of the organisations listed above. Your wellbeing matters.